Customer Engagement Transformation
Explore our Customer Engagement Transformation services.
Read the Report
Get the skills, guidance, and resources you need to make a big difference in your
contact center operations that can lead to a big difference in the quality of your
customer experience.
Achieve demonstrated improvements in business performance, service delivery, and customer and employee satisfaction. Transform your contact center with a change in mindset, leadership commitment, and organizational alignment.
Make it fast and easy for customers to collaborate with live agents when needed—and to escalate emergencies without delay.
Creating a better customer experience wherever,
whenever, and however.
As customer behaviors and demographics change, your approach to engaging them has to follow their journey. With equal parts vision and technology, we can help advance your customer experience to reflect a more human-centric encounter and enable your operations to move toward outcome-based commercials.
Results you can measure.
%
Cost savings from a complete customer experience redesign for a global retailer
%
Reduction in year-over-year contact minutes for a consumer manufacturer
%
Improvement in customer satisfaction ratings for a large provider
RESOURCE CENTER
Improving The Integrity Of The Supply Chain On World Accreditation Day
In an increasingly globalized world, trade and tractability ...
Dutch HACCP certification is coming to an end. What are the alternatives?
After more than 20 years, the decision has been taken to pha...
HACCP, VACCP, TACCP and HARPC – Food Safety Plans Explained
Food safety plans have come a long way since the HACCP system was developed in the
1960s. Businesses must now also consider VACCP, TACCP and HARPC req...
Why is kosher food soaring in popularity?
It could have been any gourmet food fair, with lots of delicious things to eat. The main hall at the Meadowlands Exposition Center, in New Jersey, was...
I like working at GLB because I get to sell the best software in the industry and I work with best / brightest / most fun team of people I’ve ever worked with.
Adam Epstein
CEO / Director - American National University
We selected GLB because they understand operating requirements in the healthcare sector. They bring a winning combination of experience and commitment to excellence.
Mrs. Sherena
Corporate communications Executive
We has been working with GLB for 12 months and in that time they have demonstrated an unwavering desire and capability to deliver.
Mike Guardalabene
Group CEO - Celebi Aviation Holding
1. Iterate Design
We always start with people. Business is driven by human behavior. And we take a human-centered design approach to drive business results. Through observation, learning, and immersive research we are able to roadmap solutions that work for our clients and their customers.
2. Validate Develop
This is where we bring the design vision to life—uncovering and alleviating stumbling blocks that could interfere with successful implementation. Our 360-degree focus on customers and tech-agnostic approach allow us to develop flexible solutions that scale with business needs.
3. Optimize Deliver
Our global operation model and thousands of employees in 10 countries allow us to implement best practices and meet clients’ needs practically everywhere. From implementation to analysis, we go beyond solution launch to seek out continuous improvement for our clients—and ourselves.